Refund

Weather Conditions

(i) If the weather condition is unsuitable or dangerous, such as heavy rain, fog, and Marine Meteorological Warning issued by the National Meteorological Organization, captain has the absolute right to determine to cancel the voyage or not for the safety of life and property. uboat will cooperate to relocate the date or refund the payment.

(ii) In case of heavy weather, clients could change the date according to the boat reservation vacancy. The reservation can be relocated to the same date of the off-season or peak season of the year, and both workdays and weekends must be considered. If you want to change to another time, the renter shall pay the off-season or weekend price difference. At the same time, the renter can only change the booking time once.

(iii) In case of cancellation or rescheduling, if the boat owner has made the food, drinks or other articles as required by customers, all payments must be made for the above arrangements.

 

Cancellations and Refunds

1 Non-fishing Boats

(i) If the renter has paid a 30% deposit and has not paid the rest 70% of the final payment, the reservation can be changed and uboat and boat owner will not charge change fees,should tell us 2 weeks before charter day or the day of deposit payment. Not allow to cancel the booking.

(ii) Once a client made a boat reservation successfully, uboat will cooperate with the boat owner to fix the boat’s schedule and make the arrangement according to your itinerary. Not allow to cancel the booking. As a result, uboat does not accept a voyage change in principle. If the renter has made a full payment, and then change the reserved voyage due to customer’s own reason, the boat owner and uboat will still charge fees according to their respective policy. uboat will try its best to help customers to negotiate with boat owner, but guarantee nothing.

(iii) If the renter chooses to reschedule the reserved voyage after a full payment, the change has to be made two weeks before the scheduled date (except heavy weather). The rescheduled date must be corresponding with the original reserved date in terms of weekdays or off-season. If customers change the date of the voyage to weekends or peak season, then the fee differences must be paid.

 

2  Fishing boats

(i) Once a client made a boat reservation successfully, uboat will cooperate with the boat owner to fix the boat’s schedule and make the arrangement according to your itinerary. As a result, uboat does not accept a voyage cancellation in principle. If the renter has made a full payment, and then cancel the reserved voyage due to customer’s own reason, the boat owner will still charge fees according to their respective policy. uboat will try its best to help customers to negotiate with boat owner, but guarantee nothing.

(ii) If the renter chooses to reschedule the reserved voyage after a full payment, the change has to be made two weeks before the scheduled date (except heavy weather). The rescheduled date must be corresponding with the original reserved date in terms of weekdays or off-season. If customers change the date of the voyage to weekends or peak season, then the fee differences must be paid.

(iii) The renter can only change the booking time once and cannot choose another vessel when reschedule the voyage.

 

Boat or Machinery malfunction

 

If the boat cannot make the voyage due to machinery malfunction, Including the normal maintenance and painting of the ship, the natural abrasion, corrosion, decay of the hull and the failure of the machine itself and the individual damage of the rudder, propeller, mast, anchor, anchor chain, scull and sub-ships. Customers will be informed to reschedule the voyage as soon as possible. Another boat of the same class will be provided as a substitution by uboat with the consent of customers. Uboat will not take any responsibility. Or, customers could choose a 100% refund.

 

 COVID  Policy

 

COVID Cancellation Policy:  Rest Assured, if Government regulations enforce a Covid shutdown we would offer you a reschedule with no fees.

COVID Safety Plan: All Vessels booked with Uboat must have a Covid Safety Plan on board. Any questions on this please let us know.

Our flexible rescheduling

If you are unable to get to your departure destination due to COVID-19 disruption, you can

 

1.Reschedule without a fee for alternative dates within 12 months following your original departure date. Your deposit will be transferred to your new booking

2.Receive a credit note for the deposit paid which you can use towards a future charter within 12 months of your original departure date.

 

Rescheduled charters are subject to current pricing. You will have to pay the difference if the booking is more expensive and there will not be a refund if the booking is less expensive.

 

Our policy activates when there is the following COVID-19 disruption after you have made your booking: border closures, a government advisory listed on travel.state.gov against traveling to your destination, or restrictions preventing us from operating your charter at the departure destination.

 

This policy does not cover vaccination as an entry requirement if you are unvaccinated – please check your destination’s requirements before booking.

The following does not qualify as disruption:

Failure to provide a negative COVID-19 test to enter the country you are visiting

A requirement to quarantine to enter the country you are visiting or to return home